Of the online store www.mrkebab.eu
I. Introductory Provisions and Definitions
1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relations between the company:
Company name: HOOK, s.r.o. (for branches OC Optima Košice, OC Aupark Žilina, OC Galéria Košice)
Registered office: Toryská 6, 040 11 Košice, Slovak Republic
Registered in the Commercial Register of the Municipal Court of Košice, Section Sro, Insert No. 13482/V
Business ID: 36216224
Tax ID: 2021691716
VAT ID: SK7020000999
Bank account: SK60 1100 0000 0026 2475 3173
Company name: HENVIL, s.r.o. (for branch OC Novum Prešov)
Registered office: Janáčkova 13, 080 05 Prešov, Slovak Republic
Registered in the Commercial Register of the District Court of Prešov, Section Sro, Insert No. 36614/P
Business ID: 51768747
Tax ID: 2120789528
VAT ID: SK2120789528
The seller is a VAT payer.
(hereinafter referred to as the “Seller” or “Merchant”) and any person who is a Buyer of goods or services offered by the Seller on the Seller’s Website and who acts as a consumer within the meaning of the provisions of these General Terms and Conditions and relevant laws defining a consumer, under the legislation of the Slovak Republic, especially laws: Act No. 102/2014 Coll. on Consumer Protection in Distance Selling or Off-Premises Contracts, Act No. 250/2007 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 40/1964 Coll. Civil Code, and Act No. 250/2007 Coll. on Consumer Protection.
1.1.1 The Seller’s email and phone contact are:
HOOK, s.r.o. (for branches OC Optima Košice, OC Aupark Žilina, OC Galéria Košice)
Email: office@hook.sk
Phone: +421 903 900 150
HENVIL, s.r.o. (for branch OC Novum Prešov)
Email: henvilsro@gmail.com
1.1.2 The Seller recommends consumers to exercise their right of withdrawal at the following address:
HOOK, s.r.o. (for branches OC Optima Košice, OC Aupark Žilina, OC Galéria Košice)
HENVIL, s.r.o. (for branch OC Novum Prešov)
1.2 These GTC govern the legal relations between Consumers and the Seller.
1.3 The term Online Store is synonymous with the term Electronic Store and the term Website.
1.4 The Buyer is any person (natural or legal) who has placed an order, primarily through the Seller’s website or other remote communication means.
1.5 The Consumer is a Buyer who is a natural person and who, when entering into a purchase contract through the Seller’s Website, does not act within the scope of their business activity.
1.6 Contractual relations with Buyers who are not Consumers are subject to the provisions of Act No. 513/1991 Coll. Commercial Code.
1.7 A Distance Contract is understood as a contract between the Seller and the Consumer, negotiated and concluded solely through one or more means of remote communication without the simultaneous physical presence of the Seller and the Consumer, primarily using the website or other remote communication means.
1.8 The term Purchase Contract includes a purchase contract for products and a contract for the provision of services, as indicated in these Terms and Conditions.
1.9 Products (also referred to as “Items” or “Goods”) are goods or services intended for sale and are published on the Seller’s Website.
1.10 The Seller is also the operator of the electronic system through which the website is operated.
II. Product Order – Conclusion of the Purchase Contract
2.1 The proposal to conclude a purchase contract from the Buyer’s side is made by submitting a product order, primarily through the Seller’s website or other remote communication means.
2.2 The Purchase Contract between the Buyer and the Seller is concluded at the moment of receiving the order confirmation from the Seller to the Buyer, created under point 2.1 of these GTC.
2.3 The Purchase Contract is concluded for a definite period and terminates primarily upon fulfilling all obligations by both the Seller and the Buyer.
2.3.1 The Purchase Contract may also terminate in other cases defined by the legal system of the Slovak Republic, primarily through mutual agreement, withdrawal by the Consumer, or similar cases.
2.4 The Seller informs the Buyer that placing an order includes a payment obligation.
III. Purchase Price and Payment Conditions
3.1 The price of goods and services ordered through the Seller’s Website is displayed separately for each product and is valid at the time of the order.
3.2 The primary currency is the euro.
3.3 The purchase price on the Seller’s Website is the total price, inclusive of all taxes, distinctly shown on the Seller’s Website.
3.3.1 The purchase price does not include shipping or other delivery-related costs.
IV. Payment Methods
4.1 Payment options for goods and services on the Seller’s Website:
4.1.1 Online card payment through TatraPay payment gateway.
V. Product Delivery
5.1 The Seller must fulfill the order and deliver the products to the Buyer within 2 hours of concluding the purchase contract and receiving the total payment.
5.2 The delivery location is the address provided by the Buyer in the order.
5.3 Delivery is completed either by the Seller’s own means or through third-party shipping companies.
5.4 Delivery is considered completed upon the Buyer’s (or authorized representative’s) receipt.
5.5 The Seller may deliver available items immediately and the rest later without additional costs to the Buyer if agreed upon.
5.6 The Seller must provide ordered items in the agreed quantity and quality with all necessary documents.
VI. Product Receipt
6.1 The risk of product damage and responsibility for any product loss passes to the Buyer upon proper receipt, regardless of whether the Buyer receives the product personally or through an authorized third party. The Seller recommends that the Buyer checks the order upon receipt.
6.2 Ownership of the products transfers to the Buyer upon receipt at the specified delivery location.
6.3 The Seller has the right to timely and full payment of the order price from the Buyer for the delivered goods.
VII. Shipping – Product Delivery Methods and Delivery Charges
7.1 Product delivery methods and delivery charges:
7.1.1 Forms of Delivery:
- 7.1.1.1 Courier service
7.1.2 Delivery Charges:
- 7.1.2.1 Delivery via courier – price: 2 EUR
VIII. Buyer’s Right to Withdraw from the Purchase Contract Without Giving a Reason
8.1 If the Seller has duly provided the Consumer with information about the right of withdrawal under § 3 para. 1 letter h) of Act No. 102/2014 Coll., the Consumer is entitled to withdraw from the contract without giving any reason within 14 days of:
a) receipt of goods (for sales contracts);
b) contract conclusion (for service contracts);
c) contract conclusion (for the supply of digital content not delivered on a tangible medium).
8.1.1 Goods are considered received by the Consumer at the moment when the Consumer or a designated third party (excluding the carrier) takes possession of all parts of the ordered goods, or, if:
a) goods ordered in one order are delivered separately, the moment of receipt of the last delivered item;
b) goods consisting of multiple parts or pieces are delivered, the moment of receipt of the last part or piece;
c) goods are delivered repeatedly over a defined period, the moment of receipt of the first delivery.
8.2 The Consumer must return the goods to the Seller or the designated person within 14 days of withdrawal, unless the Seller offers to collect the goods personally or through a designated representative.
8.3 The Consumer is responsible for notifying the Seller of withdrawal from the contract on the last day of the specified period at the latest. The withdrawal period is deemed to be met if the withdrawal notice is sent to the Seller’s address on the last day of the withdrawal period.
8.4 The Consumer can exercise the right of withdrawal by sending a clear statement expressing the intent to withdraw (hereinafter referred to as “Withdrawal Notice”) in writing or on another durable medium.
8.4.1 Withdrawal from the contract voids all supplementary contracts associated with the main contract.
8.5 The Seller must refund all payments received, including shipping, to the Consumer within 14 days from the date of receiving the Withdrawal Notice. The refund should be made in the same payment method initially used by the Consumer, unless the Consumer consents to an alternative.
IX. Alternative Dispute Resolution
9.1 If the Consumer is dissatisfied with the Seller’s handling of a complaint or believes that their rights have been violated, the Consumer has the right to request redress. Should the Seller reject the request or fail to respond within 30 days, the Consumer may initiate an alternative dispute resolution procedure. The relevant entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact details at https://www.soi.sk/), or another legally authorized body listed in the Register of Alternative Dispute Resolution Entities maintained by the Ministry of Economy of the Slovak Republic.
9.2 Consumers may submit their dispute for online resolution using the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.
X. Supervisory Authority
10.1 The competent authority overseeing consumer protection compliance is:
Inspectorate of the Slovak Trade Inspection
Košice Regional Office
Vrátna 3, P. O. BOX A-35, 040 65 Košice 1
Phone: +421 55 729 07 05, +421 55 622 76 55
Email: ke@soi.sk
XI. Supplementary Provisions
11.1 Under § 10 para. 2 of Act No. 102/2014 Coll., the Consumer has the right to withhold goods obtained during a sales event until the Seller returns the purchase price or deposit for the goods or services.
11.2 The Seller will not sell or mediate the sale of alcoholic beverages, tobacco products, or similar items to persons under the age of 18. Verification of age is required upon delivery by checking a valid ID.
XII. Code of Conduct Information
12.1 Pursuant to §3 para. 1 letter n) of Act No. 102/2014 Coll., the Seller informs that there are no specific codes of conduct to which the Seller has committed.
XIII. Final Provisions
13.1 The Seller reserves the right to modify these General Terms and Conditions. Any changes will be published on the Seller’s Website. The relationship between the Buyer and the Seller is governed by the GTC effective at the time of the contract's conclusion.
13.2 These General Terms and Conditions form an integral part of the Complaints Procedure and Privacy Policy available on the Seller’s Website.
13.3 These General Terms and Conditions are effective from April 12, 2024.
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This online store is certified by http://www.pravoeshopov.sk
